Australia’s consumer watchdog has sued Samsung Electronics Co Ltd’s Australian unit for allegedly misleading consumers by promoting water-resistant Galaxy smartphones as suitable to use in swimming pools and the surf.
The world’s largest smartphone maker did not know or sufficiently test the effects of pool or saltwater exposure on its phones when ads showed them fully submerged, the Australian Competition and Consumer Commission (ACCC) lawsuit says.
The case is the first filed by a major regulator and could result in multimillion-dollar fines.
Photo: Reuters
It centers on more than 300 advertisements in which Samsung showed its Galaxy phones being used at the bottom of swimming pools and in the ocean.
“The ACCC alleges Samsung’s advertisements falsely and misleadingly represented Galaxy phones would be suitable for use in, or for exposure to, all types of water ... when this was not the case,” ACCC chairman Rod Sims said in a statement yesterday.
Samsung said it stood by its advertising, complied with Australian law and would defend the case.
The South Korean electronics giant has spent heavily on advertising to rebuild public faith in its premium smartphones following the costly recall of its fire-prone Galaxy Note 7 devices in 2016.
It is due to announce preliminary quarterly earnings today, when it is widely expected to flag a profit plunge due to falls in chip prices.
Samsung’s water resistance claims came under heavy scrutiny as early as 2016 when US magazine Consumer Reports said that the Galaxy S7 phone — which appears dunked in a fish tank in commercials — had failed an immersion test.
The company attributed that to a manufacturing defect, affecting a small number of phones, which it soon fixed.
However, customers online continued reporting problems, forum comments show.
Some consumers damaged their phones when exposing them to water and Samsung had refused to honor warranty claims, the ACCC said, although Samsung said it complied with its warranty obligations under Australian law.
The regulator also said that Samsung’s advice to some Galaxy model users that the phones were not suitable for beach or pool use suggested that the firm considered water could cause damage.
The ACCC alleges law breaches occurred in more than 300 advertisements. If proven, each breach after Sept. 1 last year can attract a fine of up to A$10 million, triple the benefit of the conduct or as much as 10 percent of annual turnover.
Breaches prior to Sept. 1 last year can attract penalties as high as A$1.1 million.
Sony Corp settled a US class action over similar claims for its Xperia smartphone range in 2017, promising refunds where the phones had failed.
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