Pegatron Corp (和碩), one of the main assemblers of Apple Inc’s iPhones, is not only assembling smartphones for the US company, but also providing maintenance services for it, chairman Tung Tsu-hsien (童子賢) said yesterday.
“We have a repair and maintenance service center with about 800 local employees that was specifically set up for smartphone devices,” Tung told reporters on the sidelines of the opening ceremony of the 2016 Taipei Game Show at the Taipei World Trade Center.
This is the first time that Pegatron disclosed the information.
Apple last year worked with Foxconn Technology Group (富士康), the main rival of Pegatron’s iPhone assembling business, allowing Foxconn to repair and sell used iPhones in China.
Tung said he has been thinking about entering the repair and maintenance business since Pegatron split from Asustek Computer Inc (華碩) in 2007.
“Do not underestimate the business even though it only has a few million New Taiwan dollars net profits at the moment. It is a good business to Pegatron and it is expanding,” he said.
Tung said Pegatron has a maintenance center near Narita International Airport in Tokyo, one near the Taiwan Taoyuan International Airport, as well as in Shanghai and the US.
“Pegatron has more than 2,000 employees in the repair and maintenance business,” Tung said.
He said as Pegatron has established a reputation in repair and maintenance, the company now not only repairs handsets, but also receives other technology products.
He said Pegatron has obtained Apple’s approval to repair other companies’ items at the facility in Japan.
“Smartphones, notebooks, servers, desktops… We even received air conditioners with broken sensors,” Tung said.
He said Apple would send batches of smartphones waiting to be repaired from other Asian countries to Pegatron’s maintenance center in Japan.
The products sent to Japan do not need to go through customs as they do not enter the Japanese market, Tung said.
The maintenance center in Japan has an automated storage and retrieval system to increase the efficiency of Pegatron’s maintenance services, he said.
Tung said as far as he knows, Pegatron’s maintenance business is the largest by scale and product range among Taiwanese contract electronics makers.
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