In the face of an anticipated influx of Chinese tourists to Taiwan, 30.3 percent of businesses in the tourism sector said they were not ready for the change, survey results released yesterday showed.
The poll — carried out by the 1111 Job Bank (1111人力銀行) — found that only 25.1 percent of proprietors of tourism-related businesses said they had made preparations for Chinese tourists, while 44.6 percent said they were beginning to do so.
The survey also found that 50.6 percent of respondents were not satisfied with the quality of personnel in the tourism sector.
Among those who expressed disastisfaction, 44.4 percent cited a lack of professionalism, 40 percent complained about insufficient ability in foreign languages and 38.5 percent cited poor work attitude.
However, low salaries were the reason behind the sector’s lack of ambition and professionalism, 1111 Job Bank officials said.
They said the average monthly salary of NT$30,106 for employees in the sector was the lowest of all industries.
“The salary gap between Taiwan’s tourism industry and that in other countries is the main reason why it is difficult for us to attract qualified personnel,” said Daphne Huang (黃宇鄉), chief executive officer of the job bank’s talent service center.
ADDITIONAL REPORTING BY JERRY LIN
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