Software professional Sudhir Udayakanth, who heads a company managing web content, lost a foreign client when one of his Indian engineers repeatedly burped at the negotiating table.
So he set up an academy seven months ago in India's technology hub of Bangalore to train code writers and engineers on how to dress, communicate and mingle in professional settings.
Udayakanth, 29, is among a new crop of about a dozen trainers who groom Indian code writers, often travelling to the US and Europe, to get comfortable with a new culture and be knowledgeable about socializing skills.
"Indian code writers have the skill sets and a lot of talent but the finishing touch is missing," Udayakanth, sitting at a downtown apartment converted into an office, told reporters.
Social terror
"Most of the time when I am with a foreign client I am on the edge of my seat as I fear my colleagues will commit a social blunder. He may bum a cigarette or pick his tooth and burp aloud. I have lost quite a few clients because of this," he said.
India has the largest pool of English-speaking IT professionals after the US. Most major foreign information technology firms such as Microsoft, Intel, Dell, Oracle and IBM have bases in the country.
An army of engineering graduates, willing to work for one-eighth of the salaries of their counterparts in the US and Europe, have fueled the software revolution in India.
More than 60,000 Indian software engineers worked in the US in 2001. In the current year about 30,000 will head there, according to India's premier IT lobby, the National Association of Software and Service Companies.
"These guys are traveling more and need to be groomed on proper dining skills. If they are not sure what to do then they stick out like a sore thumb," Udayakanth said.
"They have to be taught what to wear, how to hold their drinks at a social gathering, how to hold a conversation and toilet manners," he said.
His academy, the Edge Advanced Learning Private Limited, has trained more than 30 software professionals who cough up anywhere between 11,500 rupees and 42,500 rupees (US$250 and US$900) for the course ranging from four to 60 hours.
Endemic ailment
Rahul Kapoor, 27, who runs the workshop on "effective communication" which has already trained 1,800 code writers, said software professionals tended to dress poorly and were low on communication skills.
"In software companies the biggest problem I have noticed is grouping. Since they have groups in handling specific projects these people tend to stick together with the same groups," Kapoor said.
"All the companies call in trainers to break this trend as when these people are shifted to new projects the new bosses find it difficult to retain the same people together," he said.
Kapoor charges between 8,500 rupees and 20,000 rupees for a training program per day.
The southern city of Bangalore, touted as India's answer to Silicon Valley, ranks among the world's five top IT centers. Of the 4,600 enterprises currently operating in Bangalore, more than 1,500 have some foreign component.
Rajesh Nayak, 29, who is a trainee of Udayakanth's Edge academy, said he wanted to learn negotiating skills.
"When you are negotiating with a client the most important thing is to learn his or her body language," said Nayak, who runs a company developing software solutions for educational and healthcare industries.
"If one judges the mood of clients it will help clinch a deal," said Nayak.
Nayak said most of the time foreign clients were foxed by the body language of Indian code writers.
"When we nod our heads they do not know whether it is a yes or no. I do not want to be in that category," Nayak said.
RETHINK? The defense ministry and Navy Command Headquarters could take over the indigenous submarine project and change its production timeline, a source said Admiral Huang Shu-kuang’s (黃曙光) resignation as head of the Indigenous Submarine Program and as a member of the National Security Council could affect the production of submarines, a source said yesterday. Huang in a statement last night said he had decided to resign due to national security concerns while expressing the hope that it would put a stop to political wrangling that only undermines the advancement of the nation’s defense capabilities. Taiwan People’s Party Legislator Vivian Huang (黃珊珊) yesterday said that the admiral, her older brother, felt it was time for him to step down and that he had completed what he
Taiwan has experienced its most significant improvement in the QS World University Rankings by Subject, data provided on Sunday by international higher education analyst Quacquarelli Symonds (QS) showed. Compared with last year’s edition of the rankings, which measure academic excellence and influence, Taiwanese universities made great improvements in the H Index metric, which evaluates research productivity and its impact, with a notable 30 percent increase overall, QS said. Taiwanese universities also made notable progress in the Citations per Paper metric, which measures the impact of research, achieving a 13 percent increase. Taiwanese universities gained 10 percent in Academic Reputation, but declined 18 percent
UNDER DISCUSSION: The combatant command would integrate fast attack boat and anti-ship missile groups to defend waters closest to the coastline, a source said The military could establish a new combatant command as early as 2026, which would be tasked with defending Taiwan’s territorial waters 24 nautical miles (44.4km) from the nation’s coastline, a source familiar with the matter said yesterday. The new command, which would fall under the Naval Command Headquarters, would be led by a vice admiral and integrate existing fast attack boat and anti-ship missile groups, along with the Naval Maritime Surveillance and Reconnaissance Command, said the source, who asked to remain anonymous. It could be launched by 2026, but details are being discussed and no final timetable has been announced, the source
SHOT IN THE ARM: The new system can be integrated with Avenger and Stinger missiles to bolster regional air defense capabilities, a defense ministry report said Domestically developed Land Sword II (陸射劍二) missiles were successfully launched and hit target drones during a live-fire exercise at the Jiupeng Military Base in Pingtung County yesterday. The missiles, developed by the Chungshan Institute of Science and Technology (CSIST), were originally scheduled to launch on Tuesday last week, after the Tomb Sweeping Day holiday long weekend, but were postponed to yesterday due to weather conditions. Local residents and military enthusiasts gathered outside the base to watch the missile tests, with the first one launching at 9:10am. The Land Sword II system, which is derived from the Sky Sword II (天劍二) series, was turned