Kitty Yen gets her wings

TT: What kind of major changes do you propose to make to the company?

Yen: You must go forward, you must be looking ahead, you must change -- especially in the service sector. You can't wait for customers to approach you asking for what they want. You must think what they want in advance -- this is service. If you don't change you are not qualified for this industry.

TT: With Christine Tsung (宗才怡) heading EVA's arch rival China Airlines (華航), the media is awash with comparisons. How do you view this comparison?

Yen: The media love to use this comparison in the headlines. But let me ask you, what if it were two men? In this day and age men and women are both the same.