Vibo Telecom (威寶電信) customers experienced a service breakdown at about noon yesterday because of a power outage in Taipei City’s Neihu District (內湖).
The National Communications Commission (NCC) said that the incident occurred at about 11:40am. The voice communication service was resumed at approximately 3:10pm. As of press time last night, the telecom had yet to resume its mobile Internet service.
Liang Wen-hsing (梁溫馨), a specialist at the commission’s operational management department, said the company’s service was suspended because Taiwan Power Co was at fault for causing the power outage, but the carrier’s uninterruptible power supply (UPS) did not function either.
The commission said the telecom must either reduce its monthly subscription fee or provide comparable compensation to customers who had been affected by the incident for more than two hours, based on its standardized contract with customers.
In other developments, the NCC has approved Chunghwa Telecom’s plan to reduce its private peering fee with other telecoms, from a monthly fee of NT$540 per megabit per second (Mbps) to NT$410 per Mbps. The new charge is to take effect on Tuesday.