National Communications Commission (NCC) Chairperson Howard Shyr (石世豪) yesterday said the commission would continue to cap the telecoms service rate next year, adding that it would also review the intermediate costs among telecom service carriers.
Shyr made the statement at the legislature’s Transportation Committee, were he briefed lawmakers about the operations of the commission.
The commission has been asking the telecoms service operators to lower service rates by about 5 percent for the past six years.
“The commission has reached a consensus that the telecoms service rates would still be lower this year,” he said.
According to Shyr, the commission would ask the telecom carriers to lower the rates that have a large user base.
He said that the commission would examine the connection charge, circuit rental fee as well as other intermediate costs among different carriers, he said.
Shyr also said that if the intermediate costs were down, the retail price of the service should be lowered accordingly.
Aside from the telecoms service rate, Democratic Progressive Party legislators Lee Kun-tse (李昆澤) and Kuang Bi-ling (管碧玲) also asked the commission to establish a one-stop center to handle consumer complaints about the telecoms service disputes.
Kuan also indicated that the telecom carriers had made NT$110 million (US$341,000) in the last year for calls to government services.
She said that a lot of calls were made to ask about the time and the weather.
Telecom carriers should not charge consumers for making these government service calls, she said.
Chinese Nationalist Party (KMT) Legislator Lin Ming-cheng (林明溱) also asked the commission about addressing the mobile communication service quality on the high speed rail, as many passengers have complained they cannot make any calls or access the Internet when they are on board.
In response, Shyr said the government is scheduled to improve the mobile communication service quality on the high speed rail service by 2014, but it could only address the problems regarding the voice communication service.
Regarding the proposal of having a one-stop center, Shyr said that the commission already has a similar agency to handle consumer disputes.