Airlines are banned from using violence or threats to prevent people from boarding overbooked flights, nor can they force people to disembark after they are already seated, the Civil Aeronautics Administration (CAA) said yesterday.
The agency stipulated the guidelines after meeting with representatives from domestic airlines yesterday.
The guidelines apply to all Taiwanese airlines, the agency said.
If an airline needs to bump people off an overbooked flight, they must first seek volunteers. If no passenger is willing to give up their seat, the airline should follow its own procedures and ask passengers based on order of priority until the number of passengers on the flight matches the number of available seats.
Airlines are also banned from targeting any passenger on the basis of religion, ethnicity, gender or age, the agency said, adding that they must not apply force or make threats to deny boarding of any passenger.
Airlines should help passengers rearrange flights, provide them with compensation and offer assistance, regardless of whether the passenger gave their seat voluntarily or involuntarily, the guidelines stipulated.
They also said that in principle, airlines should make arrangements for passengers who would be bumped off an overbooked flight when they check in at an airline’s counter at the airport, and all arrangements should be finished before boarding.
Except in extenuating circumstances, an airline cannot ask any seated passengers to disembark an overbooked flight.
Airlines should also fully disclose online the procedures it would take to handle passengers on overbooked flights, the agency said.
The new guidelines come in the wake of an incident on April 9 in the US, where Chicago airport security personnel dragged a passenger off a United Airlines flight for refusing to give his seat to a flight crew member who was scheduled to be on duty the next day, causing injuries.
Facing public censure, United apologized and promised to reduce the number of overbooked flights, as well as offer up to US$10,000 in compensation to passengers who voluntarily forfeit their seats.
THE CHINA CONNECTION: As Beijing’s aggression increases, so does Taiwanese consciousness, making a new constitution imperative, Hsu Wei-chun said If the nation is to ratify a new constitution, it must first end any illusions about the current document’s relevance to Taiwan, an academic told a forum in Taipei yesterday. For the constitutional revisionist movement to succeed, it needs public enthusiasm, the right timing and a clear plan of action, Chung Yuan Christian University associate professor Hsu Wei-chun (徐偉群) told attendees at the event titled “Imagining a New Constitution for a New Era,” which was organized by the National Taiwan University Graduate Student Association. The Constitution exists under the “one China” framework and has little relevance to Taiwan, Hsu said, adding that
Former president Ma Ying-jeou (馬英九) yesterday urged Beijing to respect the median line of the Taiwan Strait by immediately stopping its military intimidation of Taiwan, as such actions would only hurt the feelings of Taiwanese. Beijing should immediately stop making military provocations against Taiwan, Ma wrote on Facebook after Chinese warplanes in the past week have made numerous forays across the median line that divides the Taiwan Strait. Although it has never officially acknowledged the median line, Beijing used to respect it, Ma said in response to comments on Monday by Chinese Ministry of Foreign Affairs spokesman Wang Wenbin (汪文斌), who said
IDENTITY: The time is right to press on with a referendum, as the nation has heightened visibility and support in the global community, the Taiwan United Nations Alliance said The Taiwan United Nations Alliance yesterday said that it is considering launching a petition for a referendum proposal to have the nation join the UN under the name “Taiwan.” Alliance chairman Twu Shiing-jer (涂醒哲) was joined at a news conference in Taipei by Democratic Progressive Party (DPP) Legislator Huang Hsiu-fang (黃秀芳) and leaders of the Presbyterian Church in Taiwan and civic organizations. They said that it is the right time for a petition because Taiwan’s visibility on the world stage has increased, as it has been praised for its success in containing its COVID-19 outbreak and for helping other countries by sharing
An advertisement displayed in the corridor of the underground Taipei City Mall has caused contention online with social media users saying that it depicts Taiwanese bears as servants of Chinese pandas. The advertisement — which imitates the style of an ancient Chinese painting, but replaces people with bears — shows a scene in imperial China, with Formosan black bears laboring, while pandas relax and enjoy beverages. “The development of the tourism industry is important, but this type of targeted advertising is extremely disrespectful — and it makes people uncomfortable,” Democratic Progressive Party (DPP) Taipei City Councilor Chen E-jun (陳怡君) said. The advertisement, under