The Consumers’ Foundation on Friday listed five items that need improvement on the Taiwan Taoyuan International Airport Mass Rapid Transit (MRT) line, after it began commercial operations on Thursday.
Foundation inspectors used the MRT line during its trial period and recommended that changes be made to ticket prices, signage, station and carriage safety, baggage check-in services and fire safety, it said.
Consumers’ Foundation chairman Yu Kai-hsiung (游開雄) said ticket prices for direct and local train services are NT$160, but local train ticket prices should be reduced to between NT$100 and NT$120.
The foundation said that passengers transferring to the Taipei MRT should be given a discount so that the new line not only serves airport traffic, but encourages people who live nearby to use the MRT to commute.
Signs in Taipei Main Station to the new line are not clear enough, the foundation said, adding that electronic signs like those used in Taipei MRT stations could be installed to improve clarity.
The gap between the carriage and the platform at Airport Terminal 1 station was up to 7cm and could be dangerous, it said.
Baggage check-in services are limited to Taipei Main Station, but should be offered at more stations, the foundation said.
The foundation also urged Taoyuan Metro Corp and the Taoyuan City Government to broadcast fire safety and evacuation advice so passengers feel safe.
The Bureau of High Speed Rail said line and carriages meet all regulations, such as the gap between the carriage and platform that being no wider than 7.5cm, and that the carriages have been examined by international third parties and passed flame-retardant materials tests.
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Passengers arriving at Taoyuan International Airport will find that most entrances to both terminals have been sealed off as part of its COVID-19 prevention efforts. Follow the signs and directions posted on the doors to find the nearest entry point. The airport has installed infrared cameras and thermometer guns at all open entrances, and all persons with a temperature of over 37.5 degrees Celsius are prohibited from entering the terminal. In addition, staff will take the temperature of those checking in to their flights in advance at Airport MRT stations A1 and A3. In accordance with the Centers of Disease