Taiwan Taoyuan International Airport was chosen one of the world’s best airports in the Airports Council International’s (ACI) latest service quality awards, said its operator, Taoyuan International Airport Corp (TIAC).
The airport company said that Taoyuan airport was listed No. 2 among airports of the same size — those servicing 25 million to 40 million passengers per year.
India’s Indira Ghandi International Airport in New Delhi and Chhatrapati Shivaji International Airport in Mumbai topped the list in the same category, while Shanghai Hongqiao Airport in China ranked third, TIAC said.
The company said that Taoyuan airport’s passenger volume reached 38.47 million people last year, growing 7.45 percent from 2014. It is planning to upgrade Taoyuan airport’s facilities, including expanding the service capacity of Terminal Two and building a third terminal to counter fierce competition from other airports, it said.
Asked why the two international airports in India were voted No. 1, TIAC said it only has the council’s evaluation of Taoyuan airport and does not have access to its evaluation criteria.
However, the company said that the airport in Mumbai just opened in 2014 and features 1,500 authentic historical artifacts on display.
By region, Taoyuan airport ranked third in the Asia-Pacific area, along with China’s Guangzhou Baiyun International Airport and Tianjin Binhai International Airport, council data showed.
South Korea’s Incheon International Airport and Singapore’s Changi Airport shared first place.
Those two airports also ranked first in global rankings for airports serving more than 40 million passengers per year, followed by Beijing Capital International Airport and Shanghai Pudong International Airport in second, and Guangzhou Baiyun airport in third.
TIAC said that 300 airports in more than 80 countries participated in the survey. The questionnaire covers 34 airport service items in eight major categories, including check-in service, security inspections, directions, and food and beverage.
More than 550,000 questionnaires were distributed to passengers at airports, the company said.
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