Yet another hotel in Hualien County has posted photographs on Facebook of a mess made by customers to protest what critics call the “ever-declining quality” of Taiwanese consumers.
The Ming Shui Yuan Hotel in Hualien City on Monday posted four pictures said to show how a 34-year-old guest surnamed Huang (黃), whose registered residence is in Changhua County, trashed a room.
The hotel’s owner, surnamed Jen (任), said there had been no oddities when Huang checked in on Saturday afternoon.
“He [Huang] checked in with a lady and they were quite courteous,” Jen said, adding that when service personnel entered the room on Monday after they checked out, the room was filthy.
The cleaner, surnamed Tseng (曾), said she had never seen worse.
There were leftover egg rolls stuffed into the bed joints, and a can of soda had been spilled on the carpet and left empty under the bed, Tseng said.
There was also what appeared to be phlegm smeared on the walls, Tseng added.
Toilet paper stained with excrement was left on the bathroom floor instead of inside the trash can, Tseng said.
On average, it takes about 15 minutes to clean a room, but it took nearly an hour in this case, Tseng said, adding that she had to call a cleaning crew to deodorize it.
Tseng estimated that the hotel lost about NT$6,000, Tseng said.
On Facebook, the hotel left a message under the photographs not only naming the guest alongside his age and where he lived, but also asking whether Huang’s parents knew of what it called “his disgraceful behavior.”
Hotel owners in Hualien said it was not the first time that such incidents occurred, adding that in February, two other guesthouses posted pictures of the aftermath of stays by guests they called “Taiwanese youths.”
“It seems that the quality and behavior of Taiwanese youths are worse than even Chinese tourists,” hotel industry owners said.
Hualien County Top-Quality Hostel Industry Development Association director-general Liu Ling-ling (劉玲玲) said leaving a room in shambles was not hoteliers’ primary complaint, adding that some customers actually destroy room facilities before complaining online that service was not as good as expected.
“While the service industry tends to respect the wishes of customers, we still reserve the right to carry out legal action against those who maliciously destroy hotel or hostel facilities,” Liu said.
Netizens panned Huang and asked whether “he still had a shred of decency,” while others said that hotel owners could cooperate with each other and refuse such customers future service.
However, other netizens said that such retribution should be limited to individuals, and called on industry owners to be careful of violating laws by revealing private information of customers.
They added that the customer was a mature adult who should take responsibility for his own actions and his parents should not be involved.
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