Wed, May 21, 2014 - Page 3 News List

Airlines to discount flights: CAA

By Shelley Shan  /  Staff reporter

Passengers on domestic off-peak flights can enjoy a 50 percent discount from next month, the Civil Aeronautics Administration (CAA) said yesterday.

However, passengers are required to book tickets at least two weeks in advance, the agency added.

Domestic airlines are to offer about 12,000 tickets monthly, or 600 flights daily, with a discount of 45 percent to 50 percent, the agency said.

One-way tickets could drop below NT$1,000 with the discounts, the agency added.

For example, a one-way ticket from Taipei to Magong (馬公) would cost NT$984 and a ticket from Taipei to Hualien would cost NT$789 with the discounts.

CAA Deputy Director-General Fang Chih-wen (方志文) said that airlines are to set different off-peak hours for different flights.

In general, Fang said, off-peak hours for flights departing from Taiwan proper are in the afternoon, while off-peak hours for flights departing from the outlying islands, Hualien or Taitung are in the morning.

Fang said the discounts required changes to the tickets’ standard terms and conditions.

Currently, passengers on domestic flights can obtain a refund on their unused tickets within one year of their expiry.

While the amended contract keeps this term, it adds three conditions under which the tickets are automatically invalidated once passengers fail to use them on the date of travel.

The conditions include if the ticket was purchased for national holidays lasting more than three days or if it was bought with a discount of 30 percent or more.

The amended contract also stipulates some changes to processing fees on refunds.

Consumers are to be charged a refund processing fee of no more than 10 percent of the full-ticket price, which is the same as the current contract

However, if passengers purchase discounted tickets, the new contract requires the processing fee for a refund before the flight takes off to be no more than 25 percent of the discounted price and a refund after the flight leaves to be 50 percent.

Though the amended contract allows passengers to change the date of travel without a charge the first time, a processing fee equal to 10 percent of the ticket price would apply if the travel date is changed a second time.

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