The Cabinet yesterday approved an amendment to the Consumer Protection Act (消費者保護法) to allow the exception of certain products from the seven-day “cooling-off” period enshrined in the legislation.
Under the amendment, product vendors can request that the cooling-off period not be applied to certain products, with the requests to be assessed by the Directorate-General of Consumer Protection at the Executive Yuan.
At a press conference, Wu Cheng-hsueh (吳政學), deputy head of the agency, said that the amendment was designed to avoid disputes over purchases of certain products, such as ebooks, fresh food or smartphone apps.
The current law, which stipulates that consumers can cancel their purchases within the cooling-off period, is sometimes unfair to vendors, Wu said.
As examples, Wu said consumers might request a return on software after making a copy, or might return smartphone games after playing them for several days.
However, under the amendment, exceptions to the cooling-off period would not be applicable to flawed products.
The amendment is to be referred to the legislature for deliberation.