However, Chen Jih-chang (陳日昌), director-general of the Taiwan Academy of Emergency Department Management, said that lowering the payout for the NHI system would only punish patients that are less well-off.
The public is not familiar with medical conditions; what may appear to be a stomachache may simply be gastroenteritis, or it may be a precursor to a heart attack, Chen said.
However, Chen said that with the large number of patients crowding emergency rooms, it was harder to offer quality service.
Patients are scared of being ignored once they have been transferred, so even if it takes longer to fill out all the required forms, the hospital should be responsible and do so to assure patients that they are not being cast off and ignored.
Cheng also said that a possible solution to the problem was a new payout method for the NHI system and a whole new mindset concerning the use of emergency medical care, adding that if these two key points are not taken seriously then the issue will remain unresolved.