Wed, Oct 10, 2012 - Page 4 News List

Majority unhappy about mobile service speed: poll

NOT FAST AND FURIOUS:Despite the frustration felt by mobile users, the survey showed that most were happy with Chungwa Telecom’s MOD and cable TV services

By Shelley Shan  /  Staff reporter

A survey by the Taiwan Digital Convergence Development Association yesterday showed that nearly 60 percent of those polled are dissatisfied with the slow speed of mobile communication services.

Compared with a survey conducted in March, the level of dissatisfaction had risen by 5.8 percent, the association said.

The survey also found that 68 percent of respondents were satisfied with the transmission speed of fixed-line Internet services. About 69 percent said they did not need the two-way 100M broadband service that the government has sought to make available in every household.

The survey also invited respondents to rate the quality of their cable television services and Chunghwa Telecom’s multimedia-on-demand (MOD).

Results showed that 77.3 percent gave MOD a positive review, compared with 63.9 percent for cable television. About 94 percent said they were impressed by MOD’s high-definition broadcast of the Olympic Games in London.

While the government has promoted policies to facilitate digital convergence, 85 percent said they had never heard of the term.

The survey was conducted between Aug. 27 and Sept. 1, with 1,509 valid samples and a margin of error of 2.6 percent.

Jessica Chou (周韻采), an associate professor at Yuan Ze University, said mobile network congestion was caused by users who used the networks to download audiovisual files.

Meanwhile, the National Communications Commission also released results of its first tests on broadband Internet service speed.

The test was held between May and July by Telecom Technology Center (TTC), an independent third party entrusted by the commission to test transmission rates.

A total of 6,386 volunteers participated in the test and 5,251 joined the test of the fixed line service.

The TTC reviewed the services of 1M, 2M, 3M, 4M, 8M, 12M, 20M as well as 50M broadband and found that they matched the download speeds advertised by their respective telecom carriers by between 86 percent and 92 percent. For example, the average download speed of 12M service recorded by the users was 11.05 megabits per second (Mbps), which was 92 percent of the advertised speed. The typical speed range for a 12M service was between 10.89Mbps and 11.21Mbps.

Respondents reported an average download speed of 1.98Mbps, while the average upload speed experienced was 324kbps.

When using smartphones, TTC found that it took users an average of 2.56 seconds to open a Google, Yahoo, Youtube or Facebook Web page.

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