Starting next month, passengers of international flights will be able to find information on free luggage allowance on their air tickets, the Civil Aeronautics Administration (CAA) said yesterday.
CAA said in the past airlines were not required to inform passengers about the free luggage allowance. However, consumer disputes arose because many of the nation’s low-cost carriers do no provide free luggage check-in.
Though low-cost carriers do offer a free luggage allowance, the maximum allowance is generally less than that of full-service carriers, it said.
The agency said the airliners are now required to inform customers how much they would be charged for the luggage check-in service on the international flight tickets, and whether they would be charged for the number of items or for the weight of the luggage.
In addition, the information would tell passengers if they would be charged for making changes to their flight tickets and how much the processing fee would be if such charge is applicable.
The new notice would also indicate that any refund for international flight tickets should be completed within three months of the application, adding that the procedure should take no longer than six months to complete.
In related news, the CAA yesterday said the government welcomes any low-cost carriers that wish to set up their operational base in Taiwan, adding that it also welcomes domestic airlines to set up a low-cost carriers division in the country.
According to the CAA, the market share for low-cost carriers has increased from 0.3 percent in 2005 to about 3 percent last year.
CAA Director-General Jean Shen (沈啟) has confirmed that several low-cost carriers, such as Malaysia-based Air Asia, have expressed an interest in entering or expanding their market share in Taiwan.
The agency said low-cost carriers have helped increase the number of the inbound travelers to Taiwan and increased the number of travel options to the nation’s consumers.