Wed, May 11, 2011 - Page 2 News List

TRA censures staff for communication failure and neglect

By Shelley Shan  /  Staff Reporter

Six Taiwan Railway Administration (TRA) officials were punished yesterday for being unfriendly to disabled passengers, the TRA said yesterday.

The TRA said two passengers boarded a train at Jhongli (中壢), Taoyuan County, on Saturday for Changhua. Its investigation found that staff at Jhongli Railway Station forgot to inform their colleagues at Changhua Railway Station that two disabled passengers were on board, adding that the pair eventually alighted from the train thanks to the assistance of other passengers.

TRA Transportation Department director Chan Hong-chang (詹鴻章), Taipei transportation section chief Su Ren-hao (蘇仁浩), Keelung train car division chief Huang Jun-jie (黃俊傑) and three other staff members at the Jhongli station were disciplined as a result.

TRA said it has plans to install elevators in 77 of its stations nationwide to serve physically challenged travelers. They are consulting advocacy groups for disabled people to draw up standardized operating procedures for services geared toward disabled passengers that are scheduled to be completed in July.

Meanwhile, three TRA staff at the Miaoli station were punished for failing to follow proper procedures for handling an emergency.

The TRA said a female passenger was reportedly trapped by a train car door when boarding a Tzuchiang-class train at the station. When the deputy stationmaster found a backpack trapped by the door, he failed to inform the train conductor to stop the train immediately as stated in the standard operating procedures, the TRA said.

The deputy stationmaster received a demerit and was transferred to a different position. The stationmaster and the train conductor each received two warnings.

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