An investigation of online match-making services found that a third of the companies were breaking consumer protection laws governing refunds, while some services do not adequately protect the privacy of their customers’ personal data, the Consumers’ Foundation said yesterday.
The consumer rights watchdog said that as many people would like to get married during the nation’s centennial, various match-making Web sites have become popular choices for singles to meet online. However, the foundation said that its latest investigation of these services showed that they may be violating consumer rights, as three of the nine Web sites do not offer consumers a seven-day grace period for refunds that consumers are entitled to when making online purchases, according to Article 19 of the Consumer Protection Act (消費者保護法).
Matchbank, 123match and Be2 have unreasonable policies regarding membership fees and dues, such as not offering refunds after three days from the sign-up date for the service or automatically renewing membership status and charging the customer for fees if the member does not ask to cancel their membership, said Joann Su (蘇錦霞), chairperson of the foundation.
“Companies should renew memberships only if the member makes a request, rather than renew memberships unless the member requests that it be terminated,” she said.
Su said there was inadequate privacy protection on services such as Matchbank, which has a clause in its terms of membership agreement that the company is not responsible for third parties that gather consumer data from the match-making service.
Eros, another match-making Web site, has a similar clause in its terms of agreement, the foundation said.
The foundation said that such a practice is in violation of the Computer-Processed Personal Data Protection Act (個人資料保護法) and it urged businesses to end the policy.
The foundation also reminded users of matchmaking services to read the terms and conditions carefully before paying fees to ensure their rights as a consumer are protected.
Taipei City Councilor Wang Hao (王浩) of the Chinese Nationalist Party (KMT) on Monday called for security improvements to the MRT, as fare evasion has increased more than 13-fold on the metropolitan railway system over the past five years. Taipei Mayor Ko Wen-je (柯文哲) has spoken out against fare evasion and other contraventions of MRT regulations, but since he took office in 2015 the number of contraventions has more than doubled, Wang said, adding that there were 537 cases in 2015 compared with 959 last year. A video was posted to YouTube in June showing people how to evade paying a fare,
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