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Nestle Taiwan agrees to unconditional refunds

Nestle Taiwan Ltd (雀巢) yesterday agreed to refund consumers after 10 more brands of its China-made milk powder were found to contain small traces of the toxic chemical melamine.

“Beginning today [Thursday], consumers can ask for a refund at the sales outlets where they bought the products before Nov. 30, regardless of whether the containers are already opened or whether they still have the till receipt or not,” the company said in a statement.

It also said consumers can choose to replace the old products with new ones made in countries other than China before the beginning of next month.

The statement followed sharp criticism from consumers that the company required them to show till receipts in order to receive a refund or change to another product.

It came a day after the Taipei Health Bureau announced its latest inspection results, which said that 10 more brands of Nestle milk powder supplied by Shuangcheng Nestle based in Heilongjiang, China, were found to contain between 0.123 parts per million (ppm) and 2.02 ppm of melamine.

The Department of Health had previously announced on Oct. 2 that six brands of Nestle milk powder from China were slightly tainted, although still safe to consume.

Nestle Taiwan said since Oct. 2 it had removed all milk powder produced in China from supermarket shelves.

The company said although all Nestle milk powder products made in China meet international health standards and the Taiwanese health authorities have said there are no safety concerns, it had decided to recall all of its China-made milk powder products.

Taiwan barred the import of dairy products from China following news reports of infant deaths and kidney problems related to the consumption of Chinese milk powder.
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