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Lin Hsin-yi gives awards to agencies focused on service

As part of the government's efforts to improve the civil ser-vice, Vice Premier Lin Hsin-yi (林信義) presented 35 local and central government agencies with annual service quality aw-ards yesterday.

Speaking at the awards ceremony, Lin urged agencies to abide by government blueprints in order to improve operations and meet the needs of an increasingly competitive world.

"The vision for the reform project is to establish a government with vitality as well as one that is competitive globally," Lin said.

The government outlined a restructuring blueprint earlier this year which aims to introduce corporate concepts, such as a focus on customers, into the civil service.

Lin Chia-cheng (林嘉誠), chairman of the Cabinet's Research, Development and Evaluation Commission, said government agencies should revamp themselves to emerge as service-oriented units which treat the public as their customers.

The 35 recipients of the annual Executive Yuan service quality awards include public agencies, both at the local as well as the central government level.

Among the winners, 17 were central government agencies, five were under the Taipei and Kaohsiung special municipalities and 13 belonged to other local governments.

The recipients include the Kenting National Park Headquarters (墾丁國家公園管理處), Taipei Municipal Jen Ai Hospital (台北市立仁愛醫院), Panchiao Post Office (板橋郵局) and the Bureau of Immigration (入出境管理局).
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