Dietmar Hamann, Gerrard and John Arne Riise all beat goalkeeper Shaka Hislop, who saved a spot kick from Sami Hyypia. But Reina saved from Bobby Zamora, Paul Konchesky and Anton Ferdinand. The only West Ham player to beat him from the spot was 40-year-old Teddy Sheringham -- the third oldest man ever to play in the final.
"I'm gutted, very disappointed because I thought we deserved to win it," West Ham captain Nigel Reo-Coker said. "We worked extremely hard, it was a fantastic effort. It just wasn't our day today."
Hearts won their sixth Scottish Cup final, beating third-tier champion Gretna 4-2 on penalties after scores were locked at 1-1.
With Hearts leading 3-2 in the shootout, goalkeeper Craig Gordon saved a penalty from Derek Townsley before Michael Pospisal made it 4-2. Gretna's Gavin Skelton hit the bar with the final penalty.
It was Hearts' first Scottish Cup title since 1998. They finished runner-up to Celtic in the Premier League -- matching their best season since 1986.
"We are delighted but let's not forget the performance of Gretna -- they were absolutely excellent," Hearts captain Steven Pressley said. "This was for all of the supporters. It has been a turbulent season. Credit to all the players, they have shown great unity."
Hearts took the lead in the 38th minute when Rudi Skacel hooked the ball into the net from close range after teammate Robbie Neilson's throw-in into the area.
Gretna equalized in the 75th through Ryan McGuffie from the penalty spot after John O'Neil was fouled by Deividas Cesnauskis. McGuffie's shot was parried by Gordon -- but he netted the rebound.
Hearts playmaker Paul Hartley was sent off in the last minute of extra time for a second yellow card.
Four years ago, Gretna was playing in an English semiprofessional league.
Gretna won the Scottish third division in 2005 and, after winning the second division this season, won promotion to the first division -- one step below the Scottish Premier League. The club will now play in the UEFA Cup next season.
"The boys gave us all we could ask for and we are so proud of them," Gretna manager Rowan Alexander said. "But this is the way the game should be -- it is what football is all about. Friendship and an entertaining game."
It was the first Scottish Cup final since 1997 not featuring league heavyweights Celtic or Rangers. Then, Kilmarnock beat Falkirk 1-0.
Hearts have also been turned around by investment with the arrival of Lithuanian businessman Vladimir Romanov as majority shareholder in June last year.
But it hasn't been a smooth season, with manager George Burley and several board members quitting in October because of alleged interference from Romanov.
Graham Rix took over from in November when Hearts were top of the league. He was fired on March 22, with Valdas Ivanauskas, the club's Lithuanian assistant manager, appointed interim first-team coach until the end of the season.
Romanov has also denied rumors he -- rather than the manager -- selects the team.
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