A : I received the books I ordered, but they were all damp. Can I return them?
B : I apologize. Yes, just send us the books and we’ll take care of it right away.
A : Did your company check the packaging before sending the books?
B : I’m really sorry. We will get to the bottom of this and send new books to you as soon as possible.
A : 上次跟你們訂的書我收到了，但全部都弄濕了，可以退貨嗎？
B : 對不起！只要將受損的書寄回，我們立刻為您處理。
A : 你們出貨前，有檢查過包裝是否完整嗎？
B : 真的很抱歉，我們會仔細查明原因，並儘快寄新品給您。