Wed, Feb 27, 2013 - Page 2

A : I received the books I ordered, but they were all damp. Can I return them?

B : I apologize. Yes, just send us the books and we’ll take care of it right away.

A : Did your company check the packaging before sending the books?

B : I’m really sorry. We will get to the bottom of this and send new books to you as soon as possible.

A : 上次跟你們訂的書我收到了,但全部都弄濕了,可以退貨嗎?

B : 對不起!只要將受損的書寄回,我們立刻為您處理。

A : 你們出貨前,有檢查過包裝是否完整嗎?

B : 真的很抱歉,我們會仔細查明原因,並儘快寄新品給您。