Fri, Nov 09, 2012 - Page 2

A : We always try our best to understand the situation as soon as we receive a complaint about the quality of merchandise.

B : The quality of the merchandise we received was far below that of the samples.

A : The goods probably got wet from rain while they were being shipped. We apologize.

A : 一收到關於貨物品質的抱怨,我們馬上就來了解狀況。

B : 我方發現這次收到的貨物品質遠低於樣品。

A : 貨物應該是在運送過程中遭雨水浸溼。我們深感抱歉!