A : We always try our best to understand the situation as soon as we receive a complaint about the quality of merchandise.
B : The quality of the merchandise we received was far below that of the samples.
A : The goods probably got wet from rain while they were being shipped. We apologize.
A : 一收到關於貨物品質的抱怨，我們馬上就來了解狀況。
B : 我方發現這次收到的貨物品質遠低於樣品。
A : 貨物應該是在運送過程中遭雨水浸溼。我們深感抱歉！