BUSINESS ENGLISH

A : Someone called complaining about poor customer service.

B : What happened?

A : They said the person on duty at the front desk was asleep.

B : It was probably Alice, this isn’t the first time either.

A : 有人打電話來，抱怨客服不佳。

B : 是怎麼一回事？

A : 他說昨天值班的櫃台人員打瞌睡。

B : 是愛麗絲吧，她已經不是第一次了！