Thu, Nov 15, 2012 - Page 10 News List

French phone bill waived after 12qn-euro blunder
法國天價電話帳單烏龍 民眾免繳

Agricultural workers harvest grapes at a vineyard in Pessac, near Bordeaux, France on Sept. 4.
農民九月四日在法國波爾多郊區佩薩克的一處葡萄園採收葡萄。

Photo: Reuters
照片:路透

A woman in southwest France, who received a telephone bill of nearly 12 quadrillion euros, has had the real amount she owed waived — after the company admitted its mistake.

Solenne San Jose, from Pessac outside Bordeaux, said she received a huge shock when she opened the bill for 11,721,000,000,000,000 euros.

She said she “almost had a heart attack. There were so many zeroes I couldn’t even work out how much it was.”

This is nearly 6,000 times France’s annual economic output. The former teaching assistant had requested her account be closed after losing her job.

The phone company, Bouygues Telecom, initially told her there was nothing they could do to amend the computer-generated statement and later offered to set up installments to pay off the bill.

In the end, the company admitted the bill should have been for 117.21 euros only, and eventually waived it altogether.

It has also apologized for the gaffe, which it says was down to a printing error and a subsequent misunderstanding between the client and staff at their call center.

(Liberty Times)

法國西南部一名婦人收到一筆將近十二千兆歐元的電話費帳單,在電信公司承認是他們的錯誤後,她待繳的真實金額電話費已經獲得免除。

住在波爾多郊區佩薩克的索琳.尚,尤瑟說,當她打開這筆金額11,721,000,000,000,000歐元的帳單時,嚇了好大一跳。

她說她「幾乎要心臟病發。零多到甚至算不出來到底是多少錢。」

這個金額是法國年經濟總產值的將近6000倍。這名曾經擔任教學助理的婦人失業後就已經申請停話。

電信公司「布伊格電信」一開始告訴她,沒辦法修改這份用電腦產生的對帳單,後來又提供分期付款繳交這筆費用。

最後,這家公司承認這筆電話費應該只有一百一十七點二一歐元,並且最終全部免除了這筆費用。

這家公司也為這項疏失以及因此導致用戶和他們電話服務中心人員之間產生誤會道歉,他們說這項疏失是列印錯誤造成的。

(自由時報/翻譯:管淑平)

TODAY’S WORDS
今日單字

1. waive v.

免除;放棄 (mian3 chu2; fang4 qi4)

例: The defendant waived his right to appeal his sentence.

(被告放棄對其受判提出上訴權利。)

2. work out v. phr.

解決;成功 (jie3 jue2; cheng2 gong1)

例: I don’t think their long distance relationship will work out.

(我不認為他們的遠距戀愛談得下去。)

3. installment n.

分期付款 (fen1 qi2 fu4 kuan3)

例: You can pay the income tax in installments.

(你可以用分期付款繳所得稅。)


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