BUSINESS ENGLISH

A : I don’t get it. Why do young people use so many emoticons in formal e-mails?

B : I’ve asked them. They say it makes e-mails seem more friendly and that it improves communication.

A : But is it really necessary for a formal business conversation?

B : I guess that’s what they mean when they talk about a generation gap.

A : 我不懂，為什麼年輕人愛在公事往來的e-mail裡面，打這麼多表情符號？

B : 我問過，據他們說，插入可愛的文字或符號，能緩和氣氛，增進溝通。

A : 但是在正式的工作對談，真的有必要這樣嗎？

B : 這可能就是所謂的代溝吧。