A : Hello Mr Chang. We received your e-mail. I’ll let upper management know about your problem on Monday.
B : I’ve already told your company about this problem several times. If you are only now telling upper management that means you haven’t handled it at all.
A : Sorry. The company has probably started working on it. I’ll help you find out where they are on Monday and see if any progress has been made.
A : 張先生您好，我們收到您的電子郵件，您的問題我會在星期一向公司上級反應。
B : 這問題我反應過好幾次了，現在還要反應上級，代表你們根本沒有處理啊！
A : 抱歉，公司應該是有幫您處理。我星期一會幫您瞭解目前的處理方法和進度。