Thu, Jul 14, 2011 - Page 2 News List

Business English

A : The company plans to expand customer service.

B : Any new policies?

A : There will be round-the-clock customer service by phone, and calls must be taken within 20 seconds.

B : Sounds like customer service will need to recruit more employees to meet the workload.

A : 公司預計將擴大客戶服務。

B : 有哪些新的政策?

A : 將會有24小時電話客服,並且一定要在20秒內有人接聽。

B : 看樣子,首先客服部要先增人,才能應付這些工作量。

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