Business English

A: This year we are going to continue trying to improve our customer service.

B: I have discovered that a lot of our competitors are using social Web sites to increase interaction with customers.

A: I think this is what we have to do.

B: That’s right! Eighty percent of our customers are heavy users of the Internet, so this is very important.

A：改善客戶服務是我們今年持續努力的目標。

B：我發覺許多對手利用社交網站增加與顧客互動機會。

A：我想這將是我們必須要做到的事情。

B：沒錯！我們百分之八十的客戶是網路重度使用者，所以這是必要的。