Tue, May 03, 2011 - Page 2 News List

Business English

A: This year we are going to continue trying to improve our customer service.

B: I have discovered that a lot of our competitors are using social Web sites to increase interaction with customers.

A: I think this is what we have to do.

B: That’s right! Eighty percent of our customers are heavy users of the Internet, so this is very important.





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