A : I’ve just received a call from a customer. The caller spent the entire call complaining and didn’t explain what his problem was.
B : When customers get angry, they often become unreasonable.
A : That’s right. Even I lost my patience.
B : You know what they say, “Customers who complain are customers who buy.” First of all, you should calm the customer down, then prompt him to give his opinion.
A : 剛接到一通客訴電話，對方從頭到尾都沒有說清楚問題，只是一直抱怨！
B : 客戶在氣頭上，往往容易失去理智。
A : 對啊，連我都失去耐心了。
B : 俗話說：「嫌貨的才是買貨人」，你應該先安撫客戶情緒，再引導他說出意見。