Wed, Sep 22, 2010 - Page 2 News List

BUSINESS ENGLISH

A : I’ve just received a call from a customer. The caller spent the entire call complaining and didn’t explain what his problem was.

B : When customers get angry, they often become unreasonable.

A : That’s right. Even I lost my patience.

B : You know what they say, “Customers who complain are customers who buy.” First of all, you should calm the customer down, then prompt him to give his opinion.

A : 剛接到一通客訴電話,對方從頭到尾都沒有說清楚問題,只是一直抱怨!

B : 客戶在氣頭上,往往容易失去理智。

A : 對啊,連我都失去耐心了。

B : 俗話說:「嫌貨的才是買貨人」,你應該先安撫客戶情緒,再引導他說出意見。

This story has been viewed 1577 times.

Comments will be moderated. Remarks containing abusive and obscene language, personal attacks of any kind or promotion will be removed and the user banned.

TOP top