A : According to a poll of our customers, a majority rated our customer service as unsatisfactory. What should we do about that?
B : Why don’t we hire a team of mystery shoppers so we can understand the problem for ourselves?
A : Good idea. But won’t it be expensive?
B : Don’t worry about it. I know a company who’ll do it for peanuts.
A : 客戶意見調查顯示，多數人對我們的客服並不滿意，我們該怎麼做呢？
B : 何不派一組人員進行服務測評，這樣我們就知道問題出在哪裡了？
A : 好主意。不過那不是不便宜嗎？
B : 別擔心。我知道一家便宜的公司。
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