A : This is Johnny from the Customer Service department. How may I help you?
B : Hi, I bought a time recorder, but it doesn’t work.
A : On behalf of the company, I am really sorry. I’ll send someone to exchange it immediately.
B : OK. I hope the new one works.
A : If you have any further questions, please feel free to contact me at any time. Thank you.
A : 這裡是客服部門，我是Jonny，請問有什麼需要服務的嗎？
B : 我跟你們買了一台打卡機，收到貨品後發現它是壞的。
A : 我代表公司向您致歉，我將立刻派人到您府上換一台新的給您。
B : 好，希望另一台不會有同樣的問題。
A : 若您使用上仍有問題，請隨時與我們聯絡，謝謝！
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