Deputy Minister of the Interior Hsiao Chia-chi (蕭家淇) yesterday apologized to the public over the delays caused by problems with the ministry’s new household registration system, promising that the system would be working as it should by Monday.
“On behalf of the minister and the ministry, I would like to apologize to the public for the inconvenience that the new household registration system may have caused,” Hsiao said at a press conference at the ministry yesterday afternoon.
“We have asked the company in charge of installing and running the new system, as well as the relevant ministry staff, to fix the problem so that normal operations can resume by Monday,” he said.
People had to wait in line yesterday for two to three hours on average — instead of the usual 10 minutes or less — to get their national identification cards or birth, marriage or divorce registrations, among other documents.
Hsiao said that an initial inspection showed that the delays have been caused by bugs in the software updates.
“Such problems should not have happened, especially since the system was tested more than 10 times before being put into operation yesterday [Wednesday],” Hsiao said, adding that the ministry would hold those responsible for operating the system both within and outside the ministry accountable.
Hsieh Ai-ling (謝愛齡), director of the ministry’s Department of Household Registration, also apologized.
More than 10,000 household registration service applications, mainly those involving inter-city operations, have been affected by the system errors, she said.
“For now, household registration offices across the country will take in the applications and issue the certificates by Monday,” she said.
At a household registration office in New Taipei City’s (新北市) Banciao District (板橋), a couple wanting to divorce had to wait for two-and-a-half hours to complete the procedure.
In New Taipei City’s Shulin District (樹林), another couple were unable to finish their marriage registration.
Lo Ting-ho (羅婷禾), a secretary at the office, said the couple had chosen yesterday to register their marriage because it was deemed to be an auspicious day.
Lo said the office could only accept their application and promised to contact them when their marriage certificate is ready.