“We always test out the quality of the food, or order in for our office to check the quality of the [delivery] service,” Chan said. “If we find the service is inadequate, we will take [the shop] off [our list]. … As customer experience is the most important thing at the present time, if we find that the food cannot be delivered on time, Sam and I might even take a cab and deliver the food ourselves. … Sometimes the restaurants are just not used to dealing with the number of additional orders we can provide.”
After the success of their special Christmas offer, Foodpanda has been working hard to sign up restaurants that will be able to cater for those in need of a Chinese New Year banquet delivered to the door. Sam said they will be offering discounts on food ordered through their site. A new addition to their lineup is King Join (京兆尹), a restaurant famous for its top-shelf, imperial-style Chinese dishes.
To solve some of the issues surrounding the quality of the delivery services provided by some outlets, Lang also said that Foodpanda intends to launch its own delivery service, supporting deliveries from a selected number of the Web site’s top vendors.
Foodpanda can be found, in English and Chinese, at www.foodpanda.com.tw.