As policymakers consider their options, use of the technology shows no sign of ebbing. Joanne Kent, who is 62, found herself flummoxed when her two granddaughters sent her text messages she did not know how to retrieve.
So Kent, a retired physician’s assistant, attended a class held by AT&T at the senior center in Wallingford, Conn. hoping someone there could show her how. “They’d send me a text saying, ‘Have papa come pick me up’ and I couldn’t open it,” she said of her granddaughters. “They finally told me, I had to learn.”
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