Sun, Apr 05, 2015 - Page 9 News List

The paradox of productivity: Living and working with machines

While technology has revolutionized the workplace and boosted productivity, it is still unable to replicate human qualities of enterprise and resourcefulness

By Sami Mahroum and Elif Bascavusoglu-Moreau

Ever since the industrial revolution, humans have been ambivalent about technological progress. While new technology has been a major source of liberation, progress and prosperity, it has also fueled plenty of agony — not least owing to the fear that it will render labor redundant.

So far, experience has seemed to discredit this fear. Indeed, by boosting productivity and underpinning the emergence of new industries, technological progress has historically fueled economic growth and net job creation. New innovations accelerated — rather than disrupted — this positive cycle.

However, some are claiming that the cycle is now broken, especially in technologically savvy countries like the US. Indeed, machines are becoming smarter, with innovations like advanced robotics, 3D printing and big data analytics enabling companies to save money by eliminating even highly skilled workers. As a result of this “productivity paradox” (sometimes called the “great decoupling”), jobless growth is here to stay. We can no longer take human prosperity for granted, however rosy the aggregate indicators for profitability and GDP growth may be.

However, are we really in the throes of a Frankenstein’s dilemma, in which our own creations come back to haunt us? Or can we beat the productivity paradox by harnessing the power of machines to support development in ways that benefit more than the bottom line?

There is good reason to be optimistic. Many countries — even technologically savvy ones — can still benefit from the self-reinforcing cycle of technological advancement, rising productivity and employment growth. Luxembourg, Norway and the Netherlands — three innovative and capital-intensive economies that regularly appear in the upper quartile of productivity per hour and employment, according to Organisation of Economic Co-operation and Development (OECD) data from 2001-2013 — are prime examples.

Cynics will suspect that Luxembourg and Norway have managed to sustain this dynamic only because of their peculiar economic structures (a concentration in finance in the former, and in natural resources in the latter). So let us consider the Netherlands, which stands out as the only country that recently has appeared in the upper quartile not only in productivity and employment, but also in labor-market participation.

The Netherlands has been a champion of innovation, gaining a fifth-place ranking in the recent INSEAD Global Innovation Index. A striking 85 percent of large Dutch firms report innovative activities, while more than 50 percent of all firms are “innovation active.” Dutch firms are also world patent leaders; Eindhoven, the hometown of the electronics company Philips, is the world’s most patent-intensive city.

So what is the Dutch secret for ensuring that technological progress benefits all?

The Netherlands seems to be undergoing a sort of industrial revolution in reverse, with jobs moving from factories to homes. The Dutch labor market has the highest concentration of part-time and freelance workers in Europe, with nearly 50 percent of all Dutch workers, and 62 percent of young workers, engaged in part-time employment — a luxury afforded to them by the country’s relatively high hourly wages.

Many young Dutch work part-time as schoolteachers. However, a more lucrative — and common — source of part-time employment in the Netherlands is the subcontracting of “white-collar” services. Highly skilled or specialized workers sell their services to a wide range of businesses, supplementing the work of machines with human value-added activity.

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