A Web service that promises to help people keep their passwords secure has reported that hackers might have obtained some user information — although not actual passwords — from its network.
Security experts said it is just another indication that any online information is subject to attack.
LastPass, which makes a program that stores multiple passwords in encrypted form, on Monday said that it had detected “suspicious activity” on its system, which led to the discovery that some users’ e-mail addresses, password reminders and encryption elements were compromised.
LastPass said it had blocked the suspected attack and its investigation found no evidence that individual passwords or user accounts were breached.
The Fairfax, Virginia-based company is advising users to change their LastPass master passwords, used to retrieve encrypted individual passwords for other online services or accounts.
However, it said users do not need to change individual passwords for all their accounts.
It is also taking steps to verify the accounts of users who log in from a device or router they have not used before.
“We are confident that our encryption measures are sufficient to protect the vast majority of users,” chief executive Joe Siegrist said in a blog post, while apologizing to users for the inconvenience of changing their passwords.
When users are signed in, LastPass automatically enters the appropriate password for each service or Web site on demand.
Security experts recommend using password managers like LastPass and similar services because they make it easier to have a different, hard-to-crack password for each online account.
Several experts praised LastPass for disclosing the apparent breach and said users should not be overly alarmed. However, they agreed that users should change their master passwords.
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