Tue, Jun 29, 2004 - Page 10 News List

HP Taiwan to offer free memory module replacement

By Lisa Wang  /  STAFF REPORTER

Hewlett-Packard Taiwan Ltd yesterday said it will offer free memory modules for its local costumers as a remedy for a flawed chip as part of the company's broader program to replace memory.

Some 35 to 50 laptop computers sold to Taiwanese end users are probably affected by the memory flaw, said Jason Juang (莊正松), a vice president and general manager of HP Taiwan's Personal System Group.

"We already reached agreement with our DRAM chip suppliers for the remedy," Juang said.

Only 0.5 percent of the approximately 5,000 notebook computers sold in Taiwan manufactured between March of 2002 and July of last year will likely be affected by the flaw that HP found in laptop memory modules.

"The memory problem could also occur in other personal computer brands. HP is the first one to find the problem," he said.

Local consumers will be able to request a free memory module during the six-month period until the end of the year.

Before seeking a replacement, the firm suggests computer owners download a free utility at www.hp.com/support/memoryreplacement/ to check if their computer is affected by the memory flaw.

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