Thu, Nov 13, 2003 - Page 10 News List

Citibank says account data not leaked


Citibank NA said it has found no abnormal viewing record over personal information of more than 2,000 people who applied online for a Citibank credit card, the bank said in a statement yesterday.

The bank suspended its online credit card applications in Taiwan Tuesday following reports that the US financial services company leaked customers' data on the Internet.

The bank started offering its online credit card application service on Aug. 4 in Taiwan. As of Nov. 10, 2,109 people had applied online for a Citibank credit card, according to the bank.

In the statement, Citibank said it had checked the viewing records of those applicants and found no sign that those applicants' personal information had ever been browsed by people other than the applicants themselves.

The bank reiterated that the incident stemmed from a single credit card promotion and no other data leakage -- either from its existing cutomer database or other online banking services -- is thought to have occurred.

According to Victor Kuan (管國霖), Citibank Taiwan's country business manager for consumer banking, the online application procedure was designed by an outside firm contracted to do the job and the bank is checking with the firm's Web designers to find out what led to the leakage.

The Ministry of Finance has barred Citibank from applying to offer new online banking services.

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