They are quite different compared to our Taiwanese customers who don't really know what to order the first time they come in.
I don't have any problems in dealing with our foreign customers. I've found that telling the truth is the best policy. If we make a mistake, there's no charge. I like to think that we understand customer service and our customers appreciate this.
One thing that is quite different from our Taiwanese customers is that foreigners order their dishes individually. Even the children are allowed to decide for themselves. Taiwanese customers don't have much respect for their kids' choice of food.
TT: What special plans has the restaurant got for Christmas?
Lo: Since we don't have a public holiday this year and Christmas falls on a weekday, we've decided to spread the Christmas dinner menu over one week. This will give our customers more opportunities to come in and celebrate with us.
We will have a traditional Christmas dinner with roast turkey and stuffing. I think I've found the best way to cook turkey, and some of my foreign customers say that it is the best roast turkey that they have ever had.
TT: What is Jake's most famous for?
Lo: I think our food is quite rare in Taiwan -- it not only looks Western but also tastes good. There are so many shops here that make pies and cakes that look great but taste disgusting.
With 11 variations of pies and cheesecakes, I think we have one of the best selections of American-style pies in the country.
Our breakfasts are always popular, especially on the weekend. There was a period in the mid-'80s early '90s when we even had people waiting outside on a Sunday as there was just not enough room inside.
Some people saw that our business was good and tried to imitate us, but they could never compete with us, because they don't have Jake's recipes.
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