Fewer airline flights last year meant more of them were on time -- and less luggage was lost.
So says an annual study on US airline quality, which found that customer service improved as airlines pared flights and carried fewer passengers.
"The system was well over-taxed," said study co-author, Brent Bowen, director of the aviation institute at the University of Nebraska at Omaha. "When that capacity went down, the airlines were able to improve their performance."
Even before the Sept. 11 attacks led to a sharp drop-off of passengers and flights, customer service had improved over 2000 as the recession cut into airline traffic, said the study, supported by the University of Nebraska at Omaha and Wichita State University.
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